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Founded by a passionate dentist and anaesthesiologist, this innovative mobile dental anaesthesia provider is transforming patient experiences during dental procedures across New York, New Jersey, and Pennsylvania.
The team faced significant challenges managing multiple communication channels with dental offices, which led to scheduling complications and operational inefficiencies.
More than just streamlining communications, they needed a reliable source of truth for managing varying levels of patient information such as confirmation status, cancellations, and additional requirements.
Their goal was to simplify these processes, reduce the administrative burden, and enhance efficiency by implementing a central hub that facilitated communications and served as a definitive source for all critical information sharing.
Upon discovering Noloco, Alexander from Smartsuite Consulting was brought in to leverage his expertise. He identified that SmartSuite, integrated with Noloco, could solve their communication and information sharing challenges through customised features tailored to the healthcare client’s specific needs.
The solution created by Alexander featured:
Centralised Communication Hub: Improving interactions between dental offices and anaesthesia providers.
Automated Scheduling and Patient Management: Utilising SmartSuite's powerful automation capabilities, which significantly reduced manual administrative work.
Live Chat Functionality: Implemented to enhance real-time communication, thereby saving numerous hours previously lost to less efficient communication methods.
Increased Operational Efficiency: By centralizing communication and integrating live chat functionalities, the new system helped save countless hours previously spent on inefficient communications such as emails, phone calls, and texts.
Cost Savings: Approximately $20,000 annually in wages were saved due to reduced administrative overhead.
Enhanced Patient and Client Satisfaction: The ease of use of the new system and improved communication led to higher satisfaction rates among dental offices and patients alike.
Dental offices have been particularly vocal about the benefits of Noloco, noting its enhancement of to operations and user-friendliness. Dental teams, are empowered to manage tasks independently, which has massively improved their way of working and fostered a more efficient and respectful work environment.
The system also allows for swift access to crucial patient information—medical history documents, treatment plans, and insurance details—directly enhancing the quality of patient care.
Moreover, the ability to download invoices and upload documents directly, along with easy updates to office information, has eliminated the need for repetitive communication, freeing up time for more critical tasks.
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